| A systematic review of Internet banking adoption P Hanafizadeh, BW Keating, HR Khedmatgozar Telematics and informatics 31 (3), 492-510, 2014 | 503 | 2014 |
| Differentiating between service quality and relationship quality in cyberspace B Keating, R Rugimbana, A Quazi Managing Service Quality: An International Journal 13 (3), 217-232, 2003 | 271 | 2003 |
| In pursuit of a sustainable supply chain: insights from Westpac Banking Corporation B Keating, A Quazi, A Kriz, T Coltman Supply Chain Management: An International Journal 13 (3), 175-179, 2008 | 219 | 2008 |
| What drives the choice of a third‐party logistics provider? EJ Anderson, T Coltman, TM Devinney, B Keating Journal of Supply Chain Management 47 (2), 97-115, 2011 | 210 | 2011 |
| Outbound tourism from China: Literature review and research agenda BW Keating, A Kriz Journal of Hospitality and Tourism Management 15 (2), 32-41, 2008 | 201 | 2008 |
| Fintech: research directions to explore the digital transformation of financial service systems CF Breidbach, BW Keating, C Lim Journal of Service Theory and Practice 30 (1), 79-102, 2020 | 185 | 2020 |
| Quality and image of banking services: a comparative study of conventional and Islamic banks MA Saleh, A Quazi, B Keating, SS Gaur International Journal of Bank Marketing 35 (6), 878-902, 2017 | 141 | 2017 |
| Business relationships in China: lessons about deep trust A Kriz, B Keating Chinese Management in the'Harmonious Society', 27-46, 2013 | 108 | 2013 |
| Best–worst scaling approach to predict customer choice for 3PL services TR Coltman, TM Devinney, BW Keating Journal of Business Logistics 32 (2), 139-152, 2011 | 92 | 2011 |
| Toward a public service management: past, present, and future directions IR Hodgkinson, C Hannibal, BW Keating, R Chester Buxton, N Bateman Journal of service management 28 (5), 998-1023, 2017 | 90 | 2017 |
| Operating without operations: how is technology changing the role of the firm? C Breidbach, S Choi, B Ellway, BW Keating, K Kormusheva, ... Journal of Service Management 29 (5), 809-833, 2018 | 89 | 2018 |
| Managing ethics in the tourism supply chain: The case of Chinese travel to Australia B Keating International Journal of Tourism Research 11 (4), 403-408, 2009 | 89 | 2009 |
| Modeling the operational capabilities for customized and commoditized services T Coltman, TM Devinney Journal of Operations Management 31 (7-8), 555-566, 2013 | 81 | 2013 |
| The road less traveled: Regional dispersal of Chinese tourists in Australia B Keating, M Deery Chinese outbound tourism 2.0 (Advances in Hospitality and Tourism), 289-300, 2016 | 79* | 2016 |
| Service research in the hospitality literature: Insights from a systematic review J Kandampully, BW Keating, BC Kim, AS Mattila, D Solnet Cornell Hospitality Quarterly 55 (3), 287-299, 2014 | 79 | 2014 |
| Applying a consumer perceptual measure of corporate social responsibility: a regional Australian perspective R Rugimbana, A Quazi, B Keating Journal of Corporate Citizenship, 61-74, 2008 | 79 | 2008 |
| Marketing and the law: Color as a source of brand differentiation BW Keating, T Coltman Journal of the Academy of Marketing Science 37 (3), 375-380, 2009 | 74* | 2009 |
| Mediating role of relationship quality in online services BW Keating, F Alpert, A Kriz, A Quazi Journal of Computer Information Systems 52 (2), 33-41, 2011 | 72 | 2011 |
| Cross-cultural marketing channels R Rugimbana, B Keating Cross-cultural Marketing. London: Thomson, 129-140, 2003 | 70* | 2003 |
| Building effective online relationships B Keating, R Rugimbana, A Quazi E-Business Innovation and Change Management, 84-104, 2004 | 60* | 2004 |
