Forrest V. Morgeson III
Cited by
Cited by
Customer satisfaction and stock prices: High returns, low risk
C Fornell, S Mithas, FV Morgeson III, MS Krishnan
Journal of marketing 70 (1), 3-14, 2006
Misplaced trust? Exploring the structure of the e-government-citizen trust relationship
FV Morgeson III, D VanAmburg, S Mithas
Journal of Public Administration Research and Theory 21 (2), 257-283, 2011
Antecedents and consequences of customer satisfaction: do they differ across online and offline purchases?
GTM Hult, PN Sharma, FV Morgeson III, Y Zhang
Journal of Retailing 95 (1), 10-23, 2019
Stock returns on customer satisfaction do beat the market: Gauging the effect of a marketing intangible
C Fornell, FV Morgeson III, GTM Hult
Journal of marketing 80 (5), 92-107, 2016
Does E‐government measure up to E‐Business? Comparing end user perceptions of US federal government and E‐business web sites
FV Morgeson III, S Mithas
Public Administration Review 69 (4), 740-752, 2009
Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model
FV Morgeson
Journal of Public Administration Research and Theory 23 (2), 289-305, 2012
Do managers know what their customers think and why?
GTM Hult, FV Morgeson, NA Morgan, S Mithas, C Fornell
Journal of the Academy of Marketing Science 45 (1), 37-54, 2017
Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies
FV Morgeson, C Petrescu
International Review of Administrative Sciences 77 (3), 451-479, 2011
An investigation of the cross-national determinants of customer satisfaction
FV Morgeson, S Mithas, TL Keiningham, L Aksoy
Journal of the Academy of Marketing Science 39, 198-215, 2011
Cross-national differences in consumer satisfaction: mobile services in emerging and developed markets
FV Morgeson III, PN Sharma, GTM Hult
Journal of International Marketing 23 (2), 1-24, 2015
Service failure severity, customer satisfaction, and market share: An examination of the airline industry
TL Keiningham, FV Morgeson III, L Aksoy, L Williams
Journal of Service Research 17 (4), 415-431, 2014
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels
B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas
Journal of Marketing Research 53 (1), 91-109, 2016
Turning complaining customers into loyal customers: Moderators of the complaint handling–Customer loyalty relationship
FV Morgeson III, GTM Hult, S Mithas, T Keiningham, C Fornell
Journal of Marketing 84 (5), 79-99, 2020
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
C Fornell, S Mithas, FV Morgeson III
Marketing Science 28 (5), 820-825, 2009
Sunil Mithas, Forrest V. Morgeson III, and MS Krishnan (2006),“Customer Satisfaction and Stock Prices: High Returns, Low Risk,”
C Fornell, DF Larcker
Journal of Marketing 70 (1), 3-14, 0
The statistical significance of portfolio returns
C Fornell, S Mithas, F Morgeson
International Journal of Research in Marketing 2 (26), 162-163, 2009
An abnormally abnormal intangible: Stock returns on customer satisfaction
C Fornell, FV Morgeson III, GTM Hult
Journal of Marketing 80 (5), 122-125, 2016
An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony
PN Sharma, FV Morgeson III, S Mithas, S Aljazzaf
Government Information Quarterly 35 (4), 515-535, 2018
The American customer satisfaction index at 10 years
C Fornell, D Van Amburg, FV Morgeson III, B Bryant, G Anderson, ...
Ann Arbor: Stephen M. Ross School of Business, 2005
Comparing determinants of website satisfaction and loyalty across the e-government and e-business domains
FV Morgeson III
Electronic Government, an International Journal 8 (2-3), 164-184, 2011
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